Specialized BPO
Process and people outsourcing

EQP takes over the management and execution of critical processes inside the client’s operation, with control, predictability and responsibility for results. Specialized execution with method, governance and continuous focus on performance.

What challenges do companies face in the market?

Companies with high volumes of contracts, purchasing, and vendors usually face a structural problem:

The operation exists, but it is not under control.

In practice, this shows up as:

  • Overloaded and reactive areas, dedicated to administrative tasks rather than control and performance
  • Manual, fragmented and poorly standardized processes
  • Constant bottlenecks in requests, purchases and measurements
  • Dependence on key people, with loss of continuity when there are changes in the team
  • Dependency on key people
  • Contracts renewed without scope or value review
  • Low connection between purchases, contracts and execution

The problem is not a lack of effort. It is a lack of operational structure with method and governance.

The result is:

  • Loss of contract value
  • Operational, financial, and labor risks
  • Inefficiency and rework
  • Low operational predictability

Studies show that poor contract management can cost up to 9.2% of companies’ annual revenue

What kind of BPO does EQP run?

It is a model in which EQP takes over the management of critical processes in your operation: structuring the model, defining criteria, and governing the day to day routine.

EQP takes on the continuous execution of processes involving:

  • Procurement
  • Purchasing
  • Contract Management

More than executing, we manage performance. The operation is conducted with:

  • Own methodology
  • Standardized processes
  • SLAs and KPIs
  • Structured governance
  • Integration with customer systems and areas

Unlike traditional BPO models, EQP brings structure, governance, and specialized execution into the operation. The result is continuity with control: clearer routines, stronger accountability, and better visibility over cost, service levels, and performance.

Service lines
Procurement BPO
Purchasing BPO
Contract Management BPO

Which processes can be taken over?

Procurement BPO

  • Planejamento de demanda
  • Interface with purchasing
  • Recebimento / almoxarifado / controle de estoque
  • Management of indicators and reports

Purchasing BPO

  • Receiving and analyzing requests
  • Quotation and negotiation
  • Issuing and managing purchase orders
  • Follow up and vendor relationship management
  • Management of indicators and reports

Contract Management BPO

  • Demand Planning
  • Scope Analysis
  • Hiring Monitoring
  • Mobilization
  • Execution (administrative and financial management of the contract)
  • Control of contract documentation (amendments, attachments, measurements, evidence)
  • Demobilization
  • Contract Improvement Diagnosis
  • Contractor Assessment
  • Training of the process and managers

What are the benefits of hiring a BPO instead of internalizing?

Operacionais

  • Reduction of bottlenecks and rework
  • Stability and predictability of operation
  • Flexibilidade para ajustar capacidade conforme a demanda
  • Freeing up the internal team for strategic focus

Compliance and Risk

  • Greater control over contracts, purchases, and vendors
  • Conformidade e rastreabilidade
  • Reduced dependency on key people
  • Early identification of issues

Financial

  • Capturing value throughout execution
  • Reduction of operational costs
  • Maior previsibilidade financeira
  • Generation of measurable savings

Governance

  • Structured indicators and SLAs
  • Data based decisions
  • Standardized and sustainable processes
  • Continuous evolution of processes, not just execution

EQP work and results already delivered through our BPOs

Sector
Areas served
Duration
Team
Operation scope
Energy Oil refining
Procurement and Contracts
2 years
19 FTEs
Full scope procurement of goods and services, contract management with measurement control and physical and financial progress tracking, drafting and follow up of contract templates.
Sugar & Ethanol
Procurement
10 months
10 FTEs
Procurement of maintenance and replacement materials, emergency purchasing, and operational support during a management system migration.
Infrastructure Highway concession
Procurement and Contracts
1 year
10 FTEs
Category based purchasing, warehouse management, master data cleanup, management of 222 contracts with digital measurement tracking, a contract criticality matrix, and standard contract templates.
Energy Gas and byproducts
Contract Management
2 years
3 FTEs
Contract Management Office, centralizing contract governance, administrative and financial measurement, vendor evaluation, and support for contract owners.
Food and ingredients
Procurement and Quality
1 year
3 FTEs
Specialized procurement operation, vendor and raw material qualification and approval.
Solar energy
Procurement and Legal
8 months
1 FTE
Purchase order creation and tracking, contracting processes, vendor approval, and contract template drafting and control.
Energy Gas and byproducts
Procurement
1 year
1 FTE
Vendor qualification and assessment.